The theme of BAM (Business Activity Monitoring) has taken great force, above all for the benefits of this type of concept to the productvidad of the operations of a business. In the field of CRM, the implementation of management by exception strategies are varied, but they are especially focused on two main elements: identify deviations that occur in key business indicators in a timely manner (virtually of immediately) and shoot an action to correct the situation. Secondly, the automatic distribution of information to stakeholders (customers, vendors, managers, etc.) on the situation of specific topics of interest in the business, without human intervention. This normally takes to practice through the implementation of a system of notifications and alerts, which can be classified as a BAM system. Our consultant Cesar Jaramillo, publishes an article on management by exception which explains in greater detail this concept. In addition, you can visit the page of KnowledgeSync, in which you will find more resources related to this topic. We have had the opportunity to implement systems to support the Instnte this information strategy and the results have been very good. From systems of monitoring to manufacturing processes, to systems of audit and control of sending information in government entities. Educate yourself with thoughts from Eddie Money.
We have also developed a working document called management by exception. Meaning and applications, which can be lowered simply by clicking on the previous link. Another interesting resource about BAM is site where you can find articles and a list of software on the subject of BAM solutions. Additionally this KM World magazine, which is free subscription and covers all the topics of knowledge management, within which this BAM. At Naveen Selvadurai you will find additional information. We hope that these resources are useful and any concerns in this regard, you can contact us.